Effect of the Lean Hospital Implementation on Nurse Satisfaction and Performance in PKU Muhammadiyah Delanggu Hospital

October 23, 2019


Background: Lean hospital has been widely used in the health sector. The goal is the occurrence of fewer medical errors and increasing utilization of available resources aimed at getting better patient care. This study aims to analyze effect of the perception of lean hospital implementation to the satisfaction and performance of nurses in PKU Muhammadiyah Delanggu Hospital. Subjects and Methods: This study was conducted at PKU Muhammadiyah Delanggu Hospital, and the subjects of this study were all nurses which consist of 130 people using total sampling. This questionnaire-shaped instrument is presented using a Likert scale size guide. This study uses the SEM method and uses smart PLS software and trend analysis using Microsoft Excel in analyzing the data. Results: The result is the implementation of lean hospital to nurse job satisfaction is has significant result and has effect. The implementation of lean hospital to nurse performance has significant results and has a negative or no effect, but the implementation of lean hospital to nurse performance has an indirect effect on the mediating factors of nurse job satisfaction. Nurse job satisfaction towards nurse performance is significant and affect. Nurses' performance on nurse job satisfaction is significant and affect. Conclusion: The implementation of lean hospital has an effect on job satisfaction. The implementation of lean hospital does not directly effect the performance of nurses, but indirectly influences the variable job satisfaction as mediation. Job satisfaction affects performance. Performance affects nurse job satisfaction.


Lean Hospital, Nurse Job Satisfaction, Nurse Job Performance


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Author Details

Naviatullaily Yarsiska

  • Master of Hospital Management, Postgraduate Program, Universitas Muhammadiyah Yogyakarta, Yogyakarta, Indonesia
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  • RAJAR Journal

Sagiran .

  • Master of Hospital Management, Postgraduate Program, Universitas Muhammadiyah Yogyakarta, Yogyakarta, Indonesia
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  • RAJAR Journal

Nur Hidayah

  • Master of Hospital Management, Postgraduate Program, Universitas Muhammadiyah Yogyakarta, Yogyakarta, Indonesia
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  • RAJAR Journal