NDEGWA, Mwangi Jesse; OCHIENG, Dr Isaac (PhD); BULUMA, Fred Obande. Effects of Total Quality Management Principles on Customer Satisfaction in Hotels: A Case Study of Merica Hotel in Nakuru County, Kenya. International Journal Of Management And Economics Invention, [S. l.], v. 2, n. 09, p. 808–832, 2016. Disponível em: http://www.rajournals.in/index.php/ijmei/article/view/238. Acesso em: 3 may. 2024.