NIKOU, Seyed Hossein; SELAMAT, Harihodin Bin; YUSOFF, Rasimah Che Mohd; KHIABANI, Mohsen Malekalketab. Electronic Customer Relationship Management, Customer Satisfaction, and Customer Loyalty: A Comprehensive Review Study. International Journal Of Management And Economics Invention, [S. l.], v. 2, n. 12, p. 1133–1144, 2016. Disponível em: http://www.rajournals.in/index.php/ijmei/article/view/190. Acesso em: 30 apr. 2024.