Ndegwa, M. J., Ochieng, D. I. . (PhD), & Buluma, F. O. (2016). Effects of Total Quality Management Principles on Customer Satisfaction in Hotels: A Case Study of Merica Hotel in Nakuru County, Kenya. International Journal Of Management And Economics Invention, 2(09), 808–832. Retrieved from http://www.rajournals.in/index.php/ijmei/article/view/238