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Determining Graduate Student Satisfaction with Remote Technologies

Determining Graduate Student Satisfaction with Remote Technologies

DATE PUBLISHED
Published March 30, 2019
SECTION
Articles

Author Details

Abstract

In this paper we consider the factors that potentially relate to satisfaction and dissatisfaction with the Zoom software system. We collected data from a sample of MBA students at Bentley University, a business school in Eastern Massachusetts, United States. We find that perceived flexibility and convenience are among the major attributes of Zoom most positively related to student satisfaction with Zoom; and, perhaps not surprisingly, we found that the level of perceived reluctance to use or embrace Zoom by the professor related most negatively with student satisfaction (i.e., related most positively with student dissatisfaction.)

Keywords

Zoom Video Communications, Remote technologies, Regression analysis, Factor analysis

References

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Sahin, I., & Shelley, M. (2008). Considering Students’ Perceptions: The Distance Education Student Satisfaction Model. Educational Technology & Society, 11(3), 216-223.

Video Conferencing, Web Conferencing, Webinars, Screen Sharing. (2018, January 12). April 28, 2018, from https://zoom.us/education

https://reviews.financesonline.com/p/zoom/, November, 2018 http://www.marketwired.com/press-release/zoom-announces-rapid-adoption-and-high-customer-satisfaction-in-education-sector-2106089.htm . March 15,2016

https://cirt.gcu.edu/teaching3/tools/zoom

Zoom Added to Internet2 NET+ Program for Higher Education Video Collaboration Posted on Nov 28, 2016 by Glenn Lipscomb.

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