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Determining Graduate Student Satisfaction with Remote Technologies

Determining Graduate Student Satisfaction with Remote Technologies

Published March 30, 2019

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In this paper we consider the factors that potentially relate to satisfaction and dissatisfaction with the Zoom software system. We collected data from a sample of MBA students at Bentley University, a business school in Eastern Massachusetts, United States. We find that perceived flexibility and convenience are among the major attributes of Zoom most positively related to student satisfaction with Zoom; and, perhaps not surprisingly, we found that the level of perceived reluctance to use or embrace Zoom by the professor related most negatively with student satisfaction (i.e., related most positively with student dissatisfaction.)


Zoom Video Communications, Remote technologies, Regression analysis, Factor analysis


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